We believe clarity builds trust. These Terms and Conditions explain what you can expect from us, what we expect from you, and the important boundaries that apply when you use our websites, programs, sessions, and other services.

These Terms and Conditions, referred to throughout this document as the “Agreement,” govern your access to and use of HalehBanani.com, 5PillarsofMarriage.com, and any related subdomains or affiliated pages. Together, these are referred to as the “Site.”

This Agreement also applies to any sessions, services, products, programs, memberships, downloads, communities, scheduling systems, billing systems, messaging platforms, video platforms, and payment tools offered through the Site. Together, these are referred to as the “Services.”

By accessing or using the Site or Services, or by clicking a button or checking a box indicating your agreement, you confirm that you have read, understood, and agreed to be bound by this Agreement.

Please do not use the Site or Services if you do not agree to these terms.

1. Definitions

For purposes of this Agreement:

“Company,” “we,” “us,” and “our” refer to Pillars Psychology LLC, its affiliated companies, and their respective shareholders, directors, officers, employees, consultants, contractors, subcontractors, agents, advisors, assignees, and successors.

“You,” “your,” “User,” and “Client” refer to any person who accesses or uses the Site or Services.

“Provider” or “Providers” refers to Haleh Banani and any authorized team member who delivers Services.

“Content” refers to all materials made available through the Site or Services, including curriculum, written materials, audio, video, downloads, templates, graphics, designs, logos, and recordings.

2. The Scope and Nature of Our Services

2.1 What the Services may include

Our Services may include faith-based pastoral counseling and guidance, marriage and family support, coaching, psychoeducation, courses, lectures, workshops, memberships, and related educational materials delivered by Providers.

These Services are educational, pastoral, and coaching in nature. They are not a replacement for medical care, professional diagnosis, psychiatric treatment, or other healthcare services.

2.2 The Services are not emergency or crisis services

The Site and Services are not designed to provide emergency or crisis support.

If you are in immediate danger, are considering harming yourself, believe you may harm another person, or are experiencing a medical or mental health emergency, please call 911 in the United States or go to the nearest emergency room.

If you are outside the United States, contact the emergency services available in your location.

2.3 Texas title and practice disclosure

Unless we specifically state otherwise in writing for a particular Provider and Service, the Services are offered in a faith-based pastoral and educational capacity.

We do not represent these Services as Texas-licensed marriage and family therapy. We also do not use the title “LMFT,” or any other title that implies LMFT licensure, in a way that suggests a Provider holds a license that the Provider does not hold.

Relevant Texas references include the pastoral and religious practitioner exemption and related authorized-practice concepts under Texas Occupations Code §502.004 and 22 Texas Administrative Code §882.24. Titles that imply LMFT licensure are restricted under Texas Occupations Code §502.251.

2.4 Results are not guaranteed

Every person, relationship, and situation is different. Results will vary, and we do not guarantee any specific personal, marital, emotional, financial, educational, or other outcome.

Your results may depend on many factors, including your circumstances, participation, consistency, decisions, and willingness to apply what you learn.

2.5 Insurance and reimbursement statements

We do not bill insurance companies or submit insurance claims on your behalf.

When requested, we may provide a receipt or client reimbursement statement for you to submit to your insurance plan. That document is provided for client-submission purposes only. It is not an insurance claim form, and reimbursement is not guaranteed.

Insurance coverage and reimbursement decisions are made by your individual plan.

Unless we expressly state otherwise in writing:

• No diagnosis is assigned.

• No CPT or HCPCS psychotherapy codes are provided.

• Any NPI or taxonomy information included on a document is provided for identification purposes only.

• The inclusion of an NPI or taxonomy does not mean that a Provider participates with your insurance plan.

• The inclusion of that information does not guarantee reimbursement.

3. Private Sessions: Booking, Cancellations, No-Shows, and Fees

When you schedule a private session, that time is reserved specifically for you.

We understand that life happens. If you need to cancel or reschedule, please provide at least 24 hours’ notice. This gives us a reasonable opportunity to offer the appointment to another client.

The following fees apply:

• Cancellation with less than 24 hours’ notice: $50

• Same-day cancellation: $100

• Failure to attend a scheduled session: $100

Payment must be made by the stated due date.

By scheduling a session, you authorize us to charge the payment method on file for session fees and any applicable late-cancellation or no-show fees.

4. Court Proceedings and Legal Documentation

Our Services are intended to support education, growth, pastoral guidance, and coaching. They are not intended to serve as forensic, litigation, custody, or court-evaluation services.

To maintain appropriate professional boundaries and protect the integrity of the Services, Providers do not agree to:

• Testify in court.

• Provide expert opinions for litigation.

• Prepare legal documentation for divorce, custody, or other court proceedings.

• Create assessments or reports for use in litigation.

• Release records unless required by law or pursuant to a valid legal process.

If you are involved in a legal dispute or court proceeding, you should speak with a licensed attorney who can advise you about your rights and responsibilities.

5. Confidentiality and Its Limits

We respect your privacy and will treat information shared during individual sessions with reasonable care.

Records and information shared during Services will generally be treated as confidential, subject to the limitations explained in this section.

Unless we expressly state otherwise in writing, these Services are not provided as HIPAA-covered healthcare services.

5.1 Situations in which information may be disclosed

We may disclose information without your written permission when disclosure is required or permitted by law, or when it is reasonably necessary to help protect you or another person.

These situations may include:

• A medical or mental health emergency.

• A credible or imminent risk of serious harm to yourself, including suicidal intent, a plan, or other signs of immediate danger.

• A credible or imminent risk of serious harm to another person, including threats of violence.

• Suspected child abuse or neglect, including physical, sexual, or emotional abuse or neglect.

• Suspected abuse, neglect, or exploitation of an elderly person.

• Suspected abuse, neglect, or exploitation of an adult with a disability who is unable to care for themselves properly.

• A valid court order, subpoena, or other lawful process requiring the release of information or testimony.

• A lawsuit, formal complaint, or other legal action initiated by you concerning the Services, when disclosure is reasonably necessary for us to respond or defend ourselves.

5.2 Confidentiality involving minors

When a child participates in a session, we will respect the child’s privacy as much as reasonably possible.

A parent or guardian may be informed when:

• The child appears to present a danger to themselves or another person.

• A reporting obligation applies.

• Disclosure is otherwise required or permitted by law.

Outside those circumstances, we may provide parents or guardians with periodic updates concerning the child’s progress, general goals, and recommended parenting interventions without disclosing every detail shared by the child.

5.3 Group programs and community spaces

We ask everyone who participates in a group program, class, call, membership, or community space to respect the privacy of other participants.

However, we cannot control what another participant may repeat or share outside the group. For that reason, we cannot guarantee confidentiality in a group or community setting.

Please do not share information in a group, class, call, or community space that you would not want repeated outside that setting.

6. Privacy Notice

This section explains the types of information we may collect, how we may use it, and when it may be shared.

By using the Site or Services, you consent to the practices described in this section.

6.1 Information we may collect

We may collect the following categories of information:

Information you provide directly

This may include your name, email address, telephone number, billing address, appointment information, program information, form submissions, and messages or communications you send to us.

Payment information

Payments are processed through third-party payment processors. We typically receive payment confirmation and limited transaction information. We generally do not receive or store your full payment-card number.

Usage information

We may collect technical and usage information such as your device type, browser type, IP address, pages viewed, approximate location based on your IP address, and similar analytics.

Scheduling, video, and messaging information

We may collect appointment details and communications transmitted through the scheduling, video, email, text, or messaging tools used to provide the Services.

6.2 How we may use your information

We may use collected information to:

• Provide, manage, and administer sessions, programs, memberships, communities, and other Services.

• Schedule appointments and process payments.

• Send invoices, receipts, or reimbursement statements.

• Communicate with you about your account, purchases, appointments, Services, support requests, and updates.

• Maintain safety.

• Investigate complaints and enforce our policies.

• Improve the Site and Services through analytics, testing, and troubleshooting.

• Prevent misuse, fraud, unauthorized access, or account sharing.

• Comply with legal and regulatory obligations.

6.3 How information may be shared

We may share information with:

• Service providers that help us operate the Site or deliver the Services, including hosting companies, analytics providers, email providers, scheduling systems, payment processors, and video or messaging platforms.

• Providers and authorized team members involved in delivering or administering the Services, when access is reasonably necessary.

• Government authorities, courts, law enforcement, emergency personnel, or other parties when disclosure is required or permitted under Section 5.1 or applicable law.

• Professional advisors when reasonably necessary to protect our legal or business interests.

We do not sell your personal information as that term is commonly understood.

6.4 Cookies and analytics

We may use cookies and similar technologies to support Site functionality, understand how the Site is used, improve performance, and measure advertising or marketing activity.

You may control cookies through your browser settings. Disabling cookies may prevent certain Site features from working properly.

6.5 Data security

We use reasonable administrative, technical, and physical measures intended to protect the information in our care.

However, no website, platform, transmission method, or storage system can be guaranteed to be completely secure.

You are responsible for protecting your own accounts, devices, passwords, and login information.

6.6 Email, telephone, and text communications

You agree that we may contact you by email, telephone, or text message regarding your account, appointments, purchases, and Services.

You may opt out of marketing messages by following the instructions included in those communications. Even after opting out of marketing, you may continue to receive transactional or service-related messages that are necessary to administer your account or provide the Services.

6.7 Children under 13

The Site is not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13 through the Site.

7. Intellectual Property and Your Limited Right to Use Our Content

The Company or its licensors own all Content made available through the Site and Services. The Content is protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, revocable, non-exclusive, and non-transferable license to access and use the Site and Content for your own personal, non-commercial purposes.

This permission does not transfer ownership of the Content to you.

Unless you receive our prior written permission, you may not:

• Copy, reproduce, or republish the Content.

• Distribute or publicly display the Content.

• Sell, license, sublicense, or resell the Content.

• Create derivative works based on the Content.

• Share paid materials with another person.

• Upload the Content to another website, platform, group, or database.

• Use the Content to train, fine-tune, develop, or power an artificial intelligence system for commercial purposes.

8. Accounts, Login Information, and Prohibited Conduct

Some Services require you to create an account or use private login credentials.

You are responsible for keeping your username, password, links, and other access information confidential. You are also responsible for activity that occurs through your account.

Account access is personal to you. You may not share your account, login credentials, private access links, or paid materials with another person.

You agree that you will not:

• Frame, mirror, scrape, copy, or interfere with the Site.

• Attempt to bypass or interfere with Site security.

• Attempt to gain unauthorized access to any account, system, server, or restricted area.

• Upload malware, malicious code, or harmful files.

• Post or transmit content that is unlawful, harassing, hateful, discriminatory, threatening, obscene, defamatory, or invasive of another person’s privacy.

• Misrepresent your identity or your affiliation with the Company or any Provider.

• Record, rebroadcast, share, publish, or redistribute a private session, group call, course, membership, or paid Content without written permission.

• Violate laws that apply to privacy, email, telephone, text messaging, recording, or electronic communications.

• Use the Site or Services to harm, harass, threaten, stalk, intimidate, or impersonate another person.

9. Linking to the Site

You may link to the Site as long as the link is accurate, lawful, and not misleading.

A link must not suggest that we sponsor, endorse, approve, or are formally affiliated with you unless we have provided written permission.

You may not frame or mirror the Site.

You may not use our name, photographs, marks, logos, images, or Content in connection with a link from a website, page, platform, or account that promotes or contains:

• Harassment.

• Hate or discrimination.

• Threats, including threats based on religion.

• Doxxing or the disclosure of private personal information.

• Stalking or intimidation.

• Defamatory material.

• Knowingly false statements about us.

• Material that falsely implies our endorsement, sponsorship, or affiliation.

We may ask you to remove a link or any reference to our Site, name, photographs, Content, or marks.

When reasonably necessary to protect our rights, reputation, safety, or community, we may also report abusive conduct to hosting providers, social-media platforms, domain registrars, law enforcement, or other appropriate authorities.

10. Payments, Failed Payments, and Chargebacks

You agree to pay all fees and charges connected with your account or purchase by the applicable due date.

If a payment fails, is declined, or remains overdue, we may suspend or restrict your access to the affected Services until payment is received.

If you initiate a chargeback or payment dispute, we may pause or revoke access to the related Services while the dispute is being reviewed.

We may require the balance to be paid through another payment method before restoring access.

11. Refund Policy

11.1 Digital products, memberships, and educational programs purchased directly from us

You may request a refund of the purchase price by submitting a written request within 30 days of the purchase date.

Your request must include the reason you are requesting the refund.

When a purchase includes a physical product, that product must be returned, when applicable, in substantially the same condition in which it was received.

When a refund is granted, access to related digital products, materials, memberships, portals, communities, and bonuses may be revoked.

11.2 Products and services sold by third parties

The Site may mention, recommend, or link to products and services sold by third parties.

Those purchases are governed by the third party’s terms and refund policies. We are not responsible for administering or honoring a third party’s refund policy.

11.3 Consulting, coaching, pastoral counseling, and advisory services

Consulting, coaching, pastoral counseling, and advisory services are non-refundable after the program or Service has begun.

A program or Service is considered to have begun when either:

• The first session occurs, or

• Access to the program materials is provided,

whichever happens first.

11.4 Unused sessions

Unused sessions are not refundable.

An unused session may be rescheduled for up to six months after the original payment date, subject to availability and any applicable scheduling policies.

All unused sessions expire 12 months after the original payment date.

11.5 Transferring an unused session

An unused session may be transferred to another person only when:

• The proposed new client is ready and willing to participate actively.

• The new client agrees to this Agreement.

• We approve the transfer in writing before the session takes place.

Transfers are not automatic and remain subject to our discretion.

12. Digital Products, Communities, and Recordings

12.1 Digital access

Digital products and memberships may be delivered immediately after purchase.

We may revoke or suspend access when:

• A refund is issued.

• A chargeback or payment dispute is initiated.

• A payment remains outstanding.

• We reasonably suspect account sharing.

• You violate this Agreement.

12.2 Community behavior

We want our communities to remain respectful, constructive, and safe.

We may remove or suspend a participant from a community space for harassment, threats, hate, discrimination, doxxing, intimidation, repeated disruption, privacy violations, or other conduct that violates this Agreement.

Where permitted by law, removal for misconduct may occur without a refund.

12.3 Recordings

We may record group trainings, workshops, classes, or educational events for operational, archival, or educational purposes.

You may not record, photograph, screen-record, rebroadcast, transcribe, or redistribute private sessions, group calls, trainings, or paid Content without our prior written permission.

13. Third-Party Websites and Services

The Site may contain links to websites, tools, products, platforms, or services operated by third parties.

We do not control those third parties and are not responsible for their content, security, availability, policies, representations, or transactions.

Your decision to access or use a third-party website or service is made at your own risk. Your use may also be governed by the third party’s own terms and privacy policy.

14. Errors, Changes, and Availability

We work to keep the Site and Services accurate and available, but we cannot promise that they will always be uninterrupted, error-free, complete, current, or fully secure.

We may correct errors and update information when appropriate.

We may also modify, suspend, replace, restrict, or discontinue any part of the Site or Services at any time.

15. Unlawful Activity and Enforcement

We may investigate complaints, suspected misconduct, or reported violations of this Agreement.

We may take any action we reasonably consider appropriate, including:

• Restricting or terminating access.

• Removing content.

• Preserving relevant records.

• Reporting suspected unlawful activity to law enforcement, regulators, platforms, service providers, or other appropriate third parties.

• Disclosing information when permitted or required by law.

16. Disclaimer of Warranties

THE SITE, CONTENT, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND SECURITY.

NO ORAL OR WRITTEN INFORMATION, GUIDANCE, OR COMMUNICATION YOU RECEIVE FROM US CREATES A WARRANTY UNLESS THAT WARRANTY IS EXPRESSLY INCLUDED IN THIS AGREEMENT.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATING TO THE SITE, CONTENT, OR SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THE SITE OR SERVICES WILL NOT EXCEED THE GREATER OF:

1. $100; OR

2. THE AMOUNT YOU PAID TO US FOR THE SPECIFIC SERVICE THAT GAVE RISE TO THE CLAIM.

18. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, owners, agents, officers, directors, employees, contractors, successors, assignees, and service providers from liabilities, losses, damages, claims, demands, judgments, and expenses, including reasonable attorneys’ fees, arising from or related to:

• Your violation of this Agreement.

• Your misuse of the Site, Content, or Services.

• Your infringement of another person’s rights.

• Content or information you post, submit, or transmit through the Site or Services.

19. Binding Arbitration and Texas Venue

Except for legal action taken by us to collect unpaid fees or obtain injunctive relief concerning Site operations, confidentiality, security, or intellectual property, any controversy or claim arising from or relating to this Agreement or the Services will be resolved through binding arbitration.

The arbitration will be administered according to the commercial arbitration rules of JAMS.

Arbitration must take place on an individual basis. Claims may not be combined or consolidated with the claims of another person.

The arbitration will be conducted in the Dallas-Fort Worth area of Texas.

A judgment based on the arbitration award may be entered in any court that has jurisdiction.

Either party may seek temporary, interim, or preliminary relief from a court of competent jurisdiction in Texas when reasonably necessary to protect rights or property while the arbitration is pending.

Each party will initially be responsible for one-half of the JAMS arbitration fees and costs, subject to applicable law and the authority of the arbitrator.

20. General Legal Terms

This Agreement will be treated as executed and performed in Texas. It will be governed by the laws of the State of Texas, without applying conflict-of-law principles.

Any cause of action brought by you must be filed within one year after the cause of action arose. If it is not filed within that period, it will be permanently waived and barred, to the extent permitted by law.

We may assign this Agreement in connection with an acquisition, merger, reorganization, transfer, or sale of the Company or its assets.

If a provision of this Agreement is found to be illegal, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law. The remaining provisions will continue in effect.

When possible, an illegal, invalid, or unenforceable provision will be replaced with a lawful and enforceable provision that most closely reflects its original intent.

Our failure to enforce a provision does not waive our right to enforce that provision later.

Section headings are provided for convenience and do not limit or change the meaning of the provisions.

Any provisions that should reasonably continue after termination, including provisions concerning intellectual property, limitation of liability, dispute resolution, and indemnification, will survive termination or expiration of this Agreement.

21. Suspension and Termination

We may suspend or terminate your access to the Site or Services when reasonably necessary, including because of:

• A violation of this Agreement.

• Nonpayment.

• Suspected account sharing.

• Harassment or disruptive conduct.

• Misuse of the Site, Content, or Services.

• Extended lack of use.

• Conduct that is inconsistent with the letter or spirit of this Agreement.

We may also remove or discard content you submitted or posted when appropriate.

Termination or suspension may occur without prior notice.

To the maximum extent permitted by law, we are not liable to you or another person for suspending or terminating access in accordance with this Agreement.

22. Texas Disclosure for Sessions

Services are provided as pastoral counseling under the applicable concepts described in Texas Occupations Code §502.004 and 22 Texas Administrative Code §882.24.

Unless expressly stated otherwise in writing, the Provider is not representing themselves as a Texas-licensed marriage and family therapist, and no LMFT title is intended or implied. See Texas Occupations Code §502.251.

23. Contact Information and Legal Notices

Business telephone:
(469) 342-3499

Secure messages and general inquiries:
Please use the Contact Form available through the Site.

In-person session location, when applicable:
700 Central Expy S, Suite 400
Allen, TX 75013

Mailing address for legal notices and DMCA notices, if the legacy address remains in use:

Pillars Psychology LLC
Attn: Legal Department
1333 W. McDermott, Suite 150
Allen, TX 75013

24. Copyright and DMCA Notices

If you believe that copyrighted material you own has been copied or used through the Site in a way that constitutes copyright infringement, please send us a written notice containing the following information:

1. Your physical or electronic signature.

2. Identification of the copyrighted work you believe has been infringed.

3. Identification of the allegedly infringing material and enough information for us to locate it on the Site.

4. Your mailing address, telephone number, and email address.

5. A statement that you have a good-faith belief that the disputed use has not been authorized by the copyright owner, its agent, or the law.

6. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf.

 

Booking and Cancellation Reminder

Please provide at least 24 hours’ notice when canceling or rescheduling a private session.

• Cancellation with less than 24 hours’ notice: $50

• Same-day cancellation or failure to attend: $100

• Payment is due by the stated due date.